What you get with the Casper mattress

Casper is one of the better-known direct-to-consumer mattress companies. Casper Sleep launched in 2014 and provided customers the opportunity to get up close and personal with its mattresses in its showrooms in New York and Los Angeles. Because it’s been around a bit longer than other online mattress companies, Casper has had more time to develop a reputation and a following among its customers.

The standard Casper mattress is their most popular offering. Its hybrid foam construction features the company’s signature Zoned Support and an open-cell foam comfort layer that sleeps cool.

A few key characteristics that customers enjoy about the Casper mattress are:

  • Temperature regulation: Although memory foam has a reputation for trapping heat, the open-cell latex foam comfort layer has cooling properties that keep the Casper mattress from sleeping hot.
  • Ease of movement: The response foam top layer of the Casper mattress lives up to its name by responding very quickly to pressure. This makes it easy to change positions, and the layer also provides a nice degree of bounce.
  • Price: One of the reasons consumers like the Casper mattress is because it’s more affordable than many traditional mattress options.

Some potential weaknesses of the Casper mattress are:

  • No firmness choices: Casper only offers one firmness level for its mattresses. Their mattress rates at around a 6 or 6.5 on the 10-point firmness scale. The lack of options can be problematic for side sleepers who need a softer mattress or people seeking out a more firm option.
  • Offgassing: Many foam mattresses put off an odor when they’re initially unpackaged, and the Casper is no exception. Consumers report a somewhat higher rate of offgassing with the Casper mattress than with other brands, although the odor dissipates after the mattress is given time to air out.

Price (Queen): $995
Type: Foam combo
Sleep trial: 100 nights
Warranty: 10 years
Shipping: Free
Manufactured in: USA

Buy your Casper mattress from Amazon.

About Casper

Casper’s mission is to allow customers to purchase innovative mattresses online at a lower price than buying a traditional mattress from a brick-and-mortar store. As one of the first companies to enter the bed-in-a-box market, the Casper name has become well-known in comparison to some of its competitors.

Brand history

Casper Sleep launched in April 2014, initially only selling its beds within the contiguous United States. In November of that year, it expanded its delivery to include Canada. Casper’s layered design utilizes various types of foam, including polyurethane support foam and memory foam.

Although Casper is one of the few brands to feature its mattresses in brick-and-mortar showrooms, their mattresses aren’t available for purchase in their showrooms; customers still have to go online to buy a Casper mattress. For the first year, Casper focused exclusively on mattresses, but in November 2015, they added pillows and sheets to their product selection. In August 2016, they added a dog mattress to their lineup. The company currently offers the original Casper mattress, a more streamlined Casper Essential mattress, and the Casper Wave in its mattress lineup.

Brand reputation

Although the company has been around longer than most other direct-to-consumer mattress companies, Casper is still relatively new to the mattress industry as a whole. Despite this, the initial reaction from consumers has been positive, both in terms of the quality of Casper mattresses and their customer support. Casper gets an A+ rating from the BBB and 4.34 out of 5 stars based on their BBB customer reviews.

Customer feedback

In online Casper mattress reviews, customers discussed the following pros and cons:

Pros:

  • Support: The Casper mattress provides ample support – even for customers with back pain.
  • Durability: Customers report that this mattress holds up well over time.
  • Clean up: The zippered cover is easy to wash.
  • Quick setup: Once opened, the mattress expands within 20 minutes.
  • Sleeps cool: The open-cell latex layer is breathable and works well to keep sleepers at a comfortable temperature.

Cons:

  • Return costs differ: Returns for Casper purchases made directly from the company are free, while Amazon requires customers to pay for a mattress box and UPS shipping for the return.
  • Offgassing: Some customers were displeased with the odor the mattress puts off during the airing out process.
  • Firmness: The firmness level of the mattress was too much for certain customers who were disappointed that it didn’t soften after a break-in period.

A look at the Casper mattress

The Casper mattress is available in six sizes ranging from a Twin all the way up to a California King. It’s made of four foam layers that are Oeko-Tex and Certi-Pur certified. This means that they don’t release chemicals that harm the ozone layer and are extremely low in volatile organic compounds (VOC) emissions. All Casper mattresses are manufactured in the US – in either Georgia or Pennsylvania.    

The layers are as follows:

  • Cover: Made of 100% polyester, the cover of the Casper mattress is rather soft and thick. It fits the mattress well and doesn’t shift around underneath the sleeper. Despite its snugness, it’s breathable and helps with temperature control. The cover is also easy to remove for washing.
  • Response foam: The first comfort layer consists of 1.5 inches of open-cell latex response foam. This layer provides excellent airflow, support, and body contouring, as well as a bit of bounce.
  • Poly foam: 1.5 inches of poly foam make up the transition layer that lies between the comfort layer and the support core of this mattress. With a 2.5 lb density, this poly foam helps give the Casper mattress a bit of bounce, as well as better response to movement and pressure.
  • Additional poly foam: Providing the support core for the Casper mattress is 5 inches of poly foam. This layer provides a high degree of support, as it’s firm and uses foam with a 1.8 lb density.

Casper costs and guarantees

Price

Model Size Price Weight
Casper Twin $595 44 lbs
Casper Twin XL $645 46 lbs
Casper Full $895 60 lbs
Casper Queen $995 71 lbs
Casper King $1,195 91 lbs
Casper CAL King $1,195 90 lbs

Purchase the Casper mattress from Amazon.

Sleep trial

Casper offers a risk-free 100-night sleep trial for all of its mattresses. If a customer isn’t pleased with their new mattress during this time, Casper will send a courier to remove the mattress at no charge (as long as it’s purchased directly from the company). Your returned mattress will be donated to a local charity or recycled and Casper will refund your original form of payment 100%.

If you purchase your Casper through Amazon, you’ll need to opt for either a UPS pickup or UPS drop-off of your mattress. You’ll also be responsible for paying the return shipping fees unless you speak with an Amazon representative to find out if there are charity partnerships in your area that can arrange a mattress pickup.

Shipping

Casper mattresses ship for free to the United States and Canada. Most Casper products ship within a couple of business days and transit to destinations in the U.S. can take between 1 and 5 business days.

For an additional $100 ($75 in New York City and Los Angeles and $125 CAD in Canada), customers can order Casper’s White Glove delivery service. This includes delivery and setup of your new mattress. For an additional $50 ($75 CAD), Casper will remove your old mattress.

Your Casper mattresses will arrive compressed in a 21” x 21” x 41” box. Upon opening the box and the plastic inside, the mattresses will begin to decompress, filling out to its full size within about 20 minutes. Casper mattresses are made of foam, which means they do present an offgassing odor upon opening them, but this smell will dissipate as your mattress has time to air out.

Warranty

Casper mattresses are covered by a 10-year limited warranty. The warranty covers things that happen during normal usage and includes:

  • Deterioration causing indentations greater than one inch
  • Physical flaws that cause the foam to split or crack
  • Manufacturer’s defects in the zipper of the mattress cover

The Casper warranty does not cover mattresses that were not used on a proper foundation or bed base sufficient to support the weight of the mattress.

How Casper performs

Motion isolation

This is a big factor for couples where one person is constantly disturbed by the other person getting up and down during the night or moving around in bed. The Casper mattress performs well in terms of motion isolation. Customers find that the layers work well to prevent one sleeper from being jostled around if there’s movement in a different part of the bed.

Edge support

Most foam mattresses don’t rate well in terms of edge support, and the Casper mattress is no exception. While it does hold up somewhat better than its competition, many reviewers feel that it sinks too much for them to feel truly supported if they lay near the edge. It also compresses when someone sits on the edge of the mattress.  

Durability

The Casper mattress rates well in terms of durability, often outlasting many of its competitors. The average estimated lifespan of a Casper mattress is between 6 and 7 years (a bit longer than the expected lifespan of foam mattresses in general, which is approximately 6 years).

Firmness

One of the downsides of the Casper mattress is that it doesn’t come in different firmness levels. Its standard firmness rates at a 6 or 6.5 on the 10-point firmness scale. While many customers find this firmness comfortable, some reviews suggest that it may feel too firm for side sleepers or people who prefer more body contouring.

Temperature

A high point of the Casper mattress is its ability to keep sleepers cool. This is made possible by the open-cell latex foam comfort layer, as well as the breathable polyester mattress cover. The mattress allows ample airflow to prevent body heat from being trapped in the foam, and customers note a marked difference in temperature between this and many other foam mattresses.

Offgassing

Due to its layers of synthetic foam material, the Casper mattress does put off an odor when it’s first unpackaged. Most customers report that the smell dissipated within a couple of days of letting the mattress air out, but a few continued to be bothered by the odor in the weeks after their purchase. For this reason, people who are highly sensitive to chemical odors may want to opt for a different mattress.

Sex

The Casper mattress has a great deal of support, so sleepers won’t feel as though they’re sinking in or struggling to move if they make love on this mattress. While it’s not exactly springy, the foam layers do provide a degree of bounce, making it one of the more ideal foam mattresses for comfortable sex.

How to take care of your Casper mattress

Once you receive your Casper mattress, be sure to remove it from the box within three months. After that, the structural integrity will be affected.

The mattress cover is removable for cleaning, but don’t machine wash it or it may shrink. You can remove it and gently dab it with a mild detergent to spot clean it. The top part of the cover may be hand-washed in cold water before being air dried, but make sure the cover is completely dry before zipping it back on.

Casper mattresses are not designed to be flipped because their foam is strategically layered for maximum comfort. The company suggests rotating the mattress 180 degrees every 3 to 6 months if the owner of the mattress sleeps alone on one side of the bed or has a meaningful weight differential with their partner.

Connect with Casper

For more information about the company and this mattress, visit Casper on these channels: