What you get with Eve
The British mattress company Eve believes in keeping it simple. They offer a single-model layered-foam mattress featuring a 10-year warranty, CertiPUR-US® certification, and a straightforward, direct-to-consumer ordering experience. The brand, which entered the US market in 2016, advertises their mattress as a medium-firm combination of a solid foam support base with a soft top.
The layers of the single model consist of a memory foam top layer with an open cell structure, a cooling layer of poly foam, and a base layer of HD foam. The fabric top cover is washable and anti-allergenic. The mattress comes in 6 sizes.
Here are several key characteristics of the Eve mattress that contribute to its success:
- Low price: Taking into account current promotions on the website, the Eve mattress is a fourth of the price of Tempur-pedic’s lowest price mattress and a little over half the price of a Casper mattress.
- Ordering process: Eve provides a hassle-free online buying experience. They advertise zero risk with a 100-night home trial including free shipping and free home pickup for returns.
- Warranty: The mattress comes with a 10-year warranty.
- Fast service: The mattress-in-a-box should arrive in about 5-7 business days.
A few potential weaknesses you should be aware of when considering this mattress for your home:
- Edge support: Foam mattresses consistently rank lower in this area and Eve, though on the firm side, is no exception. This mattress could prove inadequate support for sitting or edge sleeping for some.
- Offgassing: Also not uncommon with the higher density foam, offgassing reports have been noted. The lingering smell has been featured in several negative customer reviews.
- Firmness: The company describes its mattress as medium-firm, and it does seem to fall squarely on the firm end of the spectrum with no other options available.
Price (Queen): $899
Sleep trial: 100 nights
Warranty: 10 years
Manufactured in: UK
Although the startup began in 2012, Eve officially launched in the UK in 2015 and began selling in the US in 2016. The company began with the goal of creating a high-quality mattress capable of competing with Tempur-pedic at an affordable price. Eve’s 4-year start-up phase consisted of 75,000 direct-to-consumer tests and multiple revisions.
The company founders used an iterative process and customer feedback to arrive at the mattress they sell today. The mattress even varies by market. A mattress bought in Germany, for instance, is firmer than one bought in the US, due to the feedback received.
The mattress is available online through Eve’s website. At this time in the US, only one size, the California King, is available on Amazon. Eve operates without brick and mortar stores.
At the time of publication, this brand was not rated with the Better Business Bureau.
81% of 134 reviewers on Amazon rated Eve’s California King mattress 5 stars. On the Eve website, Eve reports an average of 4.5 stars out of 5 from 2,710 online reviews. The mattress gets generally high marks for motion transfer and temperature control. Negative customer reviews online range from too soft to too firm.
Eve gets as much attention for their business model as for their mattress. In 2017, the company was voted the number 1 startup in the UK by Startups 100.
Customer service and reliability is largely rated as highly satisfactory by online reviewers. The general consensus is that the company’s description of their mattress as medium-firm is correct, with an emphasis on firm.
- Little motion transfer
- Smooth return process
- Responsive customer service
- Speed of delivery
- Easy order process
- Offgassing that may linger
- Firmness rating is high
- Trial period is shorter (30 days)
A look at the Eve mattress
The Eve mattress comes in one model with 6 sizes ranging from Twin to California King. This is a memory foam medium-firm mattress made up of 3 core layers, a poly-blend fabric top cover, and a washable anti-slip base. It can be used with any bed base, though slatted or platform are recommended, and may also be placed directly on the floor if necessary. The mattress is manufactured in the UK.
Here’s the composition of the three main layers, which, together with the cover, measure 10 inches total:
- Base layer: The foundation of the mattress is a 6.5” support layer of HD foam. This layer provides the compression support and shape of the mattress and results in its overall firmness.
- Mid layer: This center layer provides 1.5” of responsive poly foam. It’s a less dense material designed for airflow and temperature regulation. This added layer of support provides bounce as well.
- Top layer: The 2” top layer consists of memory foam for pressure relief and movement isolation, with only moderate sinkage compared to other foam mattresses.
A unique feature of this foam mattress is its bright cover. The top cover is a soft, elastic polyester blend, while the side panels are sturdier. The yellow color on the side panels is a matter of personal preference, and may not appeal to all.
Eve mattress costs and guarantees
|Eve||Twin||39” x 75”||$549|
|Eve||Twin XL||39” x 80”||$599|
|Eve||Full||54” x 75”||$649|
|Eve||Queen||60” x 80”||$749|
|Eve||King||76” x 80”||$849|
|Eve||California King||72” x 84”||$849|
Eve offers a 100-night money-back home trial including free shipping and free home pickup for returns. Keep in mind that these terms don’t apply if you order the product through Amazon.
Shipping is free. Expect your mattress to arrive within 5-7 business days. Eve uses FedEx Ground service, so there are no deliveries on Sunday. The company will not guarantee a specific date for delivery, but will work with you through customer service if you require expedited shipping.
The mattress arrives in a large box which will be left at the door by Fedex. Depending on the mattress size, expect the box to weigh between 55 and 115 pounds. If you don’t want the box left at your door when you’re not home, you must require a signature. To do that, you’ll need to send an email after your order. It is possible to leave other instructions for the delivery person at the time of order.
Eve offers a 10-year non-transferrable warranty that covers defects in materials and workmanship when the mattress is put into normal use. The warranty includes:
- Visible indentation or sag of more than 1”
- Splitting or cracking of the foam which happens during normal use
- Replacement of the cover if the zipper or material are deemed defective
The warranty is voided if the mattress is left in the package for more than 30 days.
How Eve performs
Due to an increased level of bounce, the motion transfer of this mattress is slightly more than is typical with memory foam. It still performs well in this area, but the mattress is on the firm side, and there will be energy transfer from one side to the other.
No foam mattress will provide a great advantage when it comes to edge support. However, due to the increased firmness of this mattress over others like it, edge support is greater than would be expected with foam. Expect a fair amount of edge support, depending on the size of the sleepers. A heavier person will likely still experience inadequate support for sitting or edge sleeping.
This product has not been on the market long enough for accurate testimonials as to its lifespan. The 6.5” support layer of HD foam, however, should contribute to an acceptable level of durability. Foam mattresses tend to rate in the fair range when it comes to longevity, and the more memory foam involved, the more likely the mattress is to eventually develop some impressions and sagging. The fact that the 10-year warranty covers such an occurrence is a positive for the Eve mattress.
This mattress earns a 7 on a firmness scale from 1 to 10. Notable is the absence of the sunken sensation that often comes with memory foam and leaves a sleeper feeling trapped by their mattress. This mattress offers a surprising bit of bounce due to this firmness. The level of support overall is rated highly by customer reviewers.
Although some negative customer reviews have complained that the mattress is too firm, the increased support is also responsible for better edge support and a desirable level of bounce.
Temperature control is often a weakness with foam. Eve has taken steps in its design, however, to increase airflow and prevent overheating. The center layer of the mattress was designed for more breathability than traditional memory foam. Customers of average size have not reported issues with warming. Even so, it is probable that if your body tends to heat up during sleep, making you a warm sleeper, this mattress will be warmer than a non-foam mattress would be.
You should expect some offgassing with a foam mattress shipped in a box such as this one. The problem of a lingering smell has been mentioned enough in customer reviews to indicate a possible issue, though many have been satisfied and reported no problems. In every case, the longer you leave the product in its shipping container, the more likely there is to be offgassing.
The Eve mattress rates more highly in this area than comparable foam mattresses. This mattress provides a nice degree of bounce with a firm base of support and less sinkage than the typical foam. Energy transfer is present but not excessive, so the mattress is sturdy with a proper bit of give and take.
How to take care of your Eve mattress
The company recommends that you vacuum the mattress regularly using the upholstery attachment on your home vacuum. Removing the cover is optional, but be sure to vacuum all sides of the mattress as well as the cover itself. It’s important to use the brush attachment to avoid accidentally ripping the fabric or wearing it down over time.
Although the Eve cover is removable, the company does not recommend removing it to wash. This claim represents a contradiction on the website, as the cover is referred to as “washable.” They recommend spot cleaning and vacuuming the cover only.
As harsh chemicals can damage the foam, it’s best to use a mild detergent mixed with water, or a vinegar and water mixture. Pour the mixture into a spray bottle and use only the amount needed to remove spots. The mattress itself should not be soaked in any way with water or other liquids. To keep the warranty intact, do not wash, sponge, or dry clean the mattress at any time.
The mattress is not designed to be turned over; you can only sleep on one side. You should rotate it lengthwise every 30 days, being careful to lift rather than drag it.